About BigGerz

The service in a table

Who builds the games

We do not build the slots and live tables ourselves. They are produced by established studios and delivered to our lobby: Pragmatic Play and Hacksaw Gaming for much of the slot catalogue, Nolimit City and Big Time Gaming for feature-rich titles, NetEnt, Play’n GO and Yggdrasil for established classics, and Evolution and Pragmatic Play Live for the live dealer section. The rules, return figures and stake ranges of each game belong to its studio and are shown in the information panel of the game. Our own contribution is the BiggerZ Touch group of originals and the way the lobby is organised.

How the casino runs day to day

1. A member registers, and the account is opened with the details supplied.
2. The member deposits through the cashier and decides whether to take an offer.
3. The member plays in the lobby; every stake and result is recorded in the round history of the game.
4. The member requests a withdrawal. On the first request we ask for a photo ID and a proof of address.
5. The payout is sent by the chosen method: e-wallets within 24 hours, bank transfers up to 3 days, crypto from instant to under 24 hours.

Standards we keep

We hold ourselves to five working standards.

• Terms are published with the offer. The wagering multiple, the deadline and the list of excluded games are shown where the offer is accepted.
• One description of each offer. The terms we describe are the terms of the offer, and we correct our text when the two differ.
• Documents are used for verification. Identity documents are requested for the purpose of the withdrawal check, and we handle them as set out in our privacy notice.
• Support is open at all hours. Live chat is staffed for registered members 24 hours a day.
• Control tools on request. Deposit limits, a time-out and self-exclusion can be requested from our team.

Verification and records

The first withdrawal triggers a document check: a photo ID, which may be a passport, a driving licence or a national identity card, and a proof of address such as a recent utility bill or bank statement. We compare the name on the documents with the name on the account and on the payment method. The purpose of the check is to pay the right person; it is not a review of the member’s play.
Round histories, cashier records and chat transcripts form the record that allows us to answer a question about a stake, a deposit or a payout. When you write to us about a transaction, quote the date, the amount and the method, and we match them against this record.

The lobby, category by category

Responsible play commitments

Gambling is paid entertainment, and our pages say so. Stakes should come from money that is not needed for rent, bills, food or debt. We provide deposit limits, a time-out and self-exclusion through our team, and we name independent organisations for support. A request for a break or an exclusion is sent from the registered email address or opened in live chat.

What we do not do

We do not give financial advice, we do not promise winnings, and we do not present gambling as income. Wagering requirements, fees and exclusions are part of the offer and are stated as they apply. A member who does not wish to accept a bonus can decline it and play with deposited funds only. Sums shown on these pages as examples are illustrations of the arithmetic and are not forecasts of any result, and we do not describe any game as a way to recover losses.

Offers, VIP and cashback

The welcome match adds 150% to a first qualifying deposit, with 40x wagering on the bonus within 14 days. The minimum deposit and the cap are stated in the offer terms. Daily, weekly and monthly cashback run separately, and the daily rate rises with the VIP level. The VIP programme has six levels: Tiny, Prime, Supreme, Titan, Empire and BiggerZ. The terms of each offer are shown with the offer itself, and they take precedence over any summary.

Pages written for British members

Amounts on our UK pages are stated in pounds sterling. We use British spelling and the date format day, month, year. Independent help with gambling is provided in Britain by the National Gambling Helpline on 0808 8020 133, by GamCare and by BeGambleAware. We list these services for information, and they are independent of us. Members who find that play has stopped being entertainment can ask our team for a break at any time.

When our pages change

Offer terms, cashier methods and processing times are the parts of the service that change most often, so they are the parts of our pages that we review most often. Where the offer terms differ, the offer terms apply and the page is corrected.

Corrections

If you find a page that no longer matches what the cashier or the offer terms state, write to us with the page and the passage. We compare it with the current terms and correct the page. Terms shown in the cashier or on an offer terms apply while the correction is made.

How to reach us