Responsible Gambling at BigGerz

When to pause: signs and responses

Tools we apply on request

Our team applies the following to an account when the member asks for it, by live chat or by email from the registered address:

1. Deposit limit. A ceiling on the amount that can be deposited in a period that you choose.
2. Time-out. A pause from play for a period you name, during which the account does not accept stakes.
3. Self-exclusion. A longer closure of play on the account, requested by email from the registered address.
4. Marketing opt-out. Promotional messages can be stopped from the account settings or by writing to us.

A limit that lowers your spending is applied to the account on every device. Please ask for a limit before play, not after a loss.

Setting a budget before you stake

A simple method has three steps.

1. Write down the amount you can lose this month without changing any other payment.
2. Divide it by the number of weeks; the result is the weekly amount to deposit and no more.
3. Decide in advance how long a session will last and stop when it ends.

For example, a member who sets aside £120 for the month deposits £30 a week. If the weekly amount is gone, the session is over until the next week.

Reading your own play

The cashier keeps a record of every deposit and withdrawal, and each game keeps a round history. Once a month, open both and add up what you deposited, what you withdrew and how many sessions you played. Compare the total with the budget you set. If the deposits exceed the budget, ask for a deposit limit that matches it. If the sessions have grown longer than you intended, ask for a time-out. Looking at the figures takes a few minutes and shows the pattern more reliably than memory does.

Time as well as money

Time is the second limit. Live tables, game shows and crash games move quickly, and a long session at fast rounds spends a budget sooner than the clock suggests. Set a session length before you begin, use the timer on your phone, and stop when it sounds. Avoid playing when tired, upset or under the influence of alcohol, since decisions about stakes are made worse by all three.

Loyalty rewards and your budget

Cashback and the six VIP levels, Tiny, Prime, Supreme, Titan, Empire and BiggerZ, reward activity. They are not a reason to play more. A cashback payment returns a share of earlier losses and does not make a loss disappear, and a higher level should never be pursued by raising stakes.

Bonuses and the pressure to play

A wagering requirement can create a sense of obligation to keep playing. The welcome match of 150% has 40x wagering within 14 days, and a member who sees the deadline as pressure should not take the offer; taking it is always the member’s own decision. The 8% charge on a withdrawal of a deposit that has not been wagered once is a fee, and it must never be treated as a reason to keep staking.

Banking and device barriers

• Ask your bank whether it offers a block on gambling transactions.
• Choose a prepaid Paysafecard voucher for a fixed ceiling on a single deposit.
• Remove saved card or wallet details from the browser.
• Use the time limits that phones provide for individual applications.
• Sign out of the casino after each session.

Deciding to stop for good

A member who no longer wishes to gamble can ask for self-exclusion by email from the registered address, or ask for the account to be closed. After that, do not open a new account elsewhere to continue play, because the reason for stopping remains. Remove the saved payment details, uninstall or remove the home screen shortcut of the casino, and tell someone close to you about the decision. If the urge to play returns, speak to an independent service rather than waiting for it to pass alone.

Talking to our team

Our team handles requests for limits, breaks and exclusion as ordinary account requests, and we ask only for the tool, the period and the registered email address. If you are unsure which tool fits, describe the problem in a sentence and we will explain the options available on your account. We do not judge the reason for a request.

Support for family and friends

If you are worried about another person, speak to them about their play without blame, and offer to go with them to an independent service. Account details of a member cannot be given to a third party, and we ask relatives to use the independent services listed under help in Britain.

Independent help in Britain

These services are independent of us, and a call to them is private.

Under 18s

The service is for adults only. Anyone under 18 must not register or play. Parents can use the filters that device makers and internet providers supply to block gambling sites.

Reaching us

Write to [email protected] or open live chat, which is available 24 hours a day for registered members. State the tool you want and the period, and we will apply it to the account.